Privacy policy

PRIVACY POLICY J&E PC Connect | Effective Date: September 2026

1. Introduction

J&E PC Connect ("we", "us", "our") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

By using our website and placing an order with us, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

  • Identity information: Full name
  • Contact information: Email address, phone number, WhatsApp number
  • Delivery information: Physical delivery address, province, postal code
  • Transaction information: Order history, payment method (we do not store card details), invoice records
  • Communication records: Enquiries submitted via WhatsApp, email, or our website contact form
  • Technical information: IP address, browser type, pages visited, and cookies (collected automatically when you visit our store)

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Communicating order status, shipping updates, and delivery confirmations
  • Responding to customer service enquiries
  • Sending promotional communications (only where you have opted in)
  • Improving our website, product listings, and customer experience
  • Complying with legal and regulatory obligations
  • Fraud prevention and security monitoring

4. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

  • Courier and logistics partners — to facilitate delivery of your order
  • Payment processors — to securely process your payment (subject to their own privacy policies)
  • Regulatory authorities — where required by law or court order

All third parties with whom we share data are required to handle your information securely and in accordance with applicable law.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and support marketing activities. You may disable cookies through your browser settings; however, this may affect the functionality of certain features on our store.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction records are retained for a minimum of 5 (five) years in accordance with South African tax and accounting requirements.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your personal information, subject to legal retention requirements
  • Object to the processing of your personal information for direct marketing purposes
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details in Section 10.

9. Direct Marketing

We may send you promotional communications about new products, special offers, or store updates. You may opt out at any time by:

  • Replying "STOP" to any WhatsApp marketing message
  • Clicking the unsubscribe link in any marketing email
  • Contacting us directly to request removal from our mailing list

10. Company Registration

J&E PC Connect is a registered company with the Companies and Intellectual Property Commission (CIPC).

  • CIPC Registration No: 2026/696836/07
  • SARS Tax No: 9889587193

This policy is issued by a duly registered South African company in compliance with applicable legislation.

11. Contact Us

For any privacy-related queries, requests, or complaints, please contact our Information Officer:

📧 Email: jepcconnect@gmail.com 🏢 Business: J&E PC Connect, South Africa

12. Updates to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on our store with the effective date clearly indicated. Continued use of our store following any update constitutes acceptance of the revised policy.