Refund policy

Return & Warranty Policy

Products sold by J&E PC CONNECT are genuine and include the applicable supplier or manufacturer warranty. Warranty periods and terms may differ by product.

Damaged on arrival

If your order arrives with visible physical or shipping damage, contact us within 24 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the packaging, product, and damage
  • A video showing the sealed parcel being opened, where reasonably available
  • A description of the problem

Keep all original packaging and accessories while the claim is being assessed.

7-day DOA policy

If a product is dead on arrival or develops a qualifying hardware fault within 7 days of delivery, contact us immediately. We’ll assess the claim and arrange a replacement, repair, or refund where applicable.

Products must be returned with their original packaging, accessories, manuals, and proof of purchase. Any replacement or refund is subject to inspection and verification of the reported fault.

Supplier or manufacturer warranty

After the initial 7-day DOA period, qualifying faults are handled under the applicable supplier or manufacturer warranty. Warranty assessment, repair, or replacement timeframes depend on the supplier or authorised service centre.

Returns we don’t normally accept

Unless required by applicable South African consumer law, we don’t accept returns for:

  • Products ordered incorrectly by the customer
  • Compatibility issues where the product matches its advertised specifications
  • Damage caused by incorrect installation, misuse, modification, overclocking, electrical surges, or improper handling
  • Missing serial numbers, altered warranty labels, or incomplete products
  • Physical damage not reported within 24 hours of delivery
  • Change-of-mind returns for opened, used, or activated products, including software and licence keys

Customers should check their PC specifications and product compatibility before ordering. Contact us before ordering if you need help confirming compatibility.

Nothing in this policy limits any rights or remedies available under applicable South African consumer law.

Contact us

  • WhatsApp: 061 506 4596
  • Email: jepcconnect@gmail.com
  • Location: Ermelo, Mpumalanga, 2350
  • Support hours: Monday–Saturday, 9:00 AM–6:00 PM
  • Typical response time: Within 4 hours during support hours

Company Registration

J AND E PC Connect is a registered company with the Companies and Intellectual Property Commission (CIPC).

  • CIPC Registration No: 2026/696836/07

  • SARS Tax No: 9889587193

This policy is issued by a duly registered South African company in compliance with applicable legislation.